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Out of Hours
When the surgery is closed please dial 111.

Home Visits
Patients may need to ask for a home visit if they are genuinely house bound or too ill to visit the surgery. We ask that you aim to contact us before 11am if possible, unless it is an emergency, to enable the GP to plan their rounds for the day. All home visits will be assessed by the GP who will make telephone contact first to discuss access arrangements and visiting times.

Test Results
If you need to ring the surgery for test or x-ray results ordered by the practice, please ring between 2.00 p.m.- 4.00 p.m. on 01643 703289.

Sign up to Safety

Sign up to SafetySign up to Safety is a national patient safety campaign launched by NHS England and our practice has agreed to participate in meeting its pledges to reduce avoidable harm.

Click here to view our SCORE Safety Culture Action Plan

Click here to view our Sign up to Safety Report Review

Click here to view our Mission Statement

Click here to view our nursing team survey

The five pledges are:

1. Put Safety First

A commitment to reduce avoidable harm in the NHS by half and make public the goals and plans developed locally.

2. Continually Learn

Make our practice more resilient to risks by acting on the feedback from patients and by constantly measuring and monitoring how safe services are.

3. Honesty

Be transparent with people about their progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong.

4. Collaborate

Take a leading role in supporting local collaborative learning so that improvements are made across all of the local services that patients use.

5. Support

Help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate the progress.

Irnham Lodge Surgery is committed to improving the quality of our services and putting patient safety at the heart of our operations.

As well as our complaints procedure, we operate a significant events policy in which any incident or near miss is investigated and the learning shared with our whole team to encourage constant improvement.

All events are investigated regardless of whether the outcome was positive or negative, and the learning points shared will often include examples of good practice as well as areas for improvement.

We are committed to being open and transparent and full details of our campaign can be found here.

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