The surgery telephone lines are open from 8.00 am - 6.30 pm Monday - Friday. Our doors open at 8.30am until 6.30pm. There is also a Saturday morning surgery by appointment only.
The doctors are in surgery between 9.00 a.m. and 12.00 noon for telephone consultations and appointments as necessary, and again in the afternoon between 2.00 pm and 6.00 pm. Home visits are usually conducted at lunch time and we would therefore recommend that patients contact us in the morning if they need a GP to attend their home, except in the event of an emergency.
You do not need to contact the surgery at 8.00am in order to see a doctor on the same day as we operate sit and wait clinics twice daily. Our telephone lines are very busy first thing in the morning, to avoid the rush you may wish to call after 10am if possible. Mondays are our busiest day and Monday mornings are particularly hectic so you may wish to avoid this time if you are able to do so.
You can generally expect to be seen within 20 minutes of your appointment time (with the exception of our sit and wait clinics). When there is likely to be a longer delay patients will be given an explanation. If you have been waiting for over 15 minutes, please feel free to inform our receptionists.
Please try to keep appointments and be punctual. If you cannot attend we'd be very grateful if you could tell us as soon as possible so that someone else can be given your appointment. If we are running late, please bear with us, there is sometimes a need to give patients extra consultation time.
Seeing a doctor
We try to operate as flexible an appointment system as possible. We offer both telephone and face-to-face consultations. Appointments can be booked up to four weeks in advance. Saturday morning GP appointments are also available from 9am and must be pre-booked in advance.
We would encourage patients to consult with their usual GP whenever possible to maintain continuity of care. Routine consultations with a named GP can book up very quickly so we would advise patients to make appointments as early as possible.
Patients will be offered same day appointments via our sit and wait clinics if they have an acute condition. These operate throughout the day. There may be a bit of a wait for a practitioner to become available and we will endeavour to see everyone as quickly as possible. All appointments, including our sit and wait clinics, need to be pre-booked. Patients on our sit and wait clinics will usually see a Primary Care Practitioner (fully qualified paramedic) in the first instance and if necessary, the PCP may refer you to a GP.
Our receptionists will ask if they can take some brief details about your condition prior to your consultation. This helps us to judge how much appointment time you will need for your consultation and to direct you to the appropriate clinician. You are not obliged to give details and if you would prefer not to do so please feel free to let the receptionist know. Any information given will be treated with the strict levels of confidentiality applied throughout our practice.
Improved Access allows patients to access appointments in the evening and at the weekend at Somerset GP practices. Patients who need to see a clinician in the evening or at the weekend can book an appointment at another practice by talking to our receptionists.
For more details please click the link below:
Improved Access Details